STAFF at a Great Eccleston website company are definitely clicking with their customers – the firm has been voted into the finals of a prestigious national business competition.
Supplement Solutions heard this week that it is on the shortlist for the 2012 British Equestrian Trade Association Business Awards.
Now the company’s owner, Hannah Wild, must wait until later in February to see whether she and her team have taken the overall accolade in the contest.
If they do, it will be the second year in succession that they have gained the top spot in the award’s mail order and internet company category.
Hannah and her team specialise in providing nutritional and health supplements to horse owners via a website which features over 5,000 different products.
At the end of last year, Hannah’s company relocated to Great Eccleston from nearby Scorton, moving into premises near the centre of the village which are 10 times bigger than its previous base.
Hannah started her business from a laptop in her home seven years ago and currently employs four people, all of whom are as enthusiastic about horses as Hannah, who is a keen rider and teacher.
Although the nominations of customers took the business into the finals of the BETA awards, the judges will now be asking suppliers and other contacts for their candid views of Hannah’s business.
They will also carry out “secret shopper” tests on her website –www.supplementsolutions.co.uk
BETA say there were over 4,000 nominations for the competition and the winners will be announced at a glittering awards ceremony in February at the National Motorcycle Museum,Birmingham.
“The best part of getting this far is that it’s our customers who have voted Supplement Solutions into the finals, based entirely on their experiences in dealing with us,” said Hannah.
“Although we rely on the web for selling products, we’ve maintained a highly personal side to the business and are always keen to chat and offer advice. As we are just as big horse lovers as our customers, it’s a perfect mix of business and pleasure!” said Hannah who was brought up in North Lancashire.