Readers’ letters - December 16

Booths is always working to do better says a spokesman. See letter
Booths is always working to do better says a spokesman. See letter

We care about our customers

retail

We care about our customers

One of the greatest things about Booths is that we sincerely care about our customers and our customers genuinely care about our business. We remain a much loved family business with close links to the community. People quite rightly expect the best from Booths, and when we miss the mark, we hear it.

We also get to work to fix things and that is exactly why we introduced our “Dear Booths” customer listening initiative, we want to make our business a better one. In a highly charged retail market, we stick to values that have been nurtured since our founder opened our doors in 1847.

Booths is always working to do better and remain true to our roots: to sell the best goods available in attractive stores staffed with first class assistants.

My team read Thomas Weind’s recent column in the Courier with heavy hearts. It is human nature to hear criticism over praise, and that can inhibit improvement. Booths welcomes the opportunity to discuss any concerns customers might have in person and our teams are here to resolve issues to ensure no one leaves our store unhappy with the outcome.

There are so many ways Booths is getting things right. I see my team working hard to deliver the very best service for our customers and the local community. The positive comments our store receives each week from “Dear Booths” outweigh the negative ones by 10:1.

Every day, I see our assistants take extra care and attention with our customers. They know that this might be the only social interaction our elderly customers have all day, so when they ask how they are, they mean it.

The Garstang team enthusiastically raised £2,700 for Children in Need locally, with Booths raising £19,000 for the campaign across the business.

Booths has sponsored Garstang’s popular Victorian Weekend and our staff dressed up. The Booths horse and cart appeared and there were special tastings throughout the store.

People expect the best from Booths and our teams will continue to deliver the very best in terms of quality, product and service. We hope to welcome many readers to our store over Christmas, New Year, and beyond.

John Reynolds

Store Manager, Booths Garstang

Environment

Keep flood defences clear

The flood defences on the River Wyre and Brock have trees growing in them. This restricts the flow of water and can form dams if trash builds up against them.

The rivers Brock and Wyre are powerful spate rivers due to their catchments having a lot of bare rock and facing an active maritime environment.

When in spate on the alluvial Fylde plain, before any flood defences their water would spread out over a large area.

They are now contained by flood embankments. The channel between is the drainage channel for all the water and were designed to be well maintained and kept clear to allow the water to flow to the sea. The vegetation was cut back each year to keep the channels clear. Riparians who want to keep their land and their neighbours from being waterlogged will aim to do this in areas of flat land. If vegetation is not cut back, brambles and trees soon establish and this is not ideal in an important drainage channel or on a footpath, highway or railway. Who makes a decision on whether to allow trees to grow in the flood defences or keep the channels clear and well maintained?

Anon

Name and address supplied

society

Caring for those in care

Teenage years can be tough. Teenage years in care are much tougher, so supporting young people as they move out of care is vital to make sure they get the best possible start to adult life. The Children and Social Work Bill is a unique opportunity to provide proper mental health and emotional support for young people and the guarantee of somewhere safe to live. At Barnardo’s, we think this is the least the Government can do. Barnardo’s runs services which aim to bridge the gap for thousands of teenagers and young people as they leave care. While we know they benefit from our services, we believe these vulnerable young people should be entitled to more help. We believe all children in care and care leavers should be offered a mental health assessment by a qualified professional and given the support to meet their needs. Second, Barnardo’s wants all care leavers to be offered safe and suitable accommodation up to the age of 21.

Lynn Perry,

Director of Children’s Services, Barnardo’s West Region