DAMNING REPORT: Care home placed in ‘special measures’

Catterall House Residential Home is being placed in special measures, Photo Neil Cross
Catterall House Residential Home is being placed in special measures, Photo Neil Cross
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  • Hot water temperatures presented a scalding risk
  • Patient with a leg in plaster had been “bounced “ down the stairs in his wheelchair
  • No cleaner employed at the home for 12 months
  • Care workers had to cover for cook on his days off
  • Communal bathrooms and toilets ‘visibly dirty’

A care home has been placed in special measures after inspectors listed a catalogue of problems including dirty and smelly rooms, a dangerous fire escape and a risk of electrocution from water dripping on to plug sockets.

Care Quality Commission inspectors also reported that a patient with a leg in plaster had been “bounced” down the stairs in a wheelchair because he could not access the lift at Catterall House.

Catterall House Residential Home is being placed in special measures. Photo Neil Cross

Catterall House Residential Home is being placed in special measures. Photo Neil Cross

All new admissions to the 24 bed private home on Garstang By-Pass Road at Catterall have been halted on the Commission’s orders after the surprise inspection in November.

The damning report revealed how a week before inspectors arrived a person had left the building in the night using a first floor metal fire escape and needed hospital treatment after falling.

Inspectors noted the incident could “have had fatal consequences.”

During the inspection a soaking wet pillow was found on a shelf in the sluice room, which meant water was dripping over electrical sockets posing a “serious risk of electrocution”.

Concerns highlighted included:

l Hot water temperatures presented a scalding risk in some areas of the home, including residents’ en suite bathrooms and communal areas.

l A patient with a leg in plaster had been “bounced “ down the stairs in his wheelchair because the plaster on his leg meant he could not access the lift.

l Inspectors were told no cleaner had been employed at the home for 12 months.

l Care staff had to carry out all cleaning and laundry duties as well as provide activities for residents.

l Care workers also had to cover for the cook on his days off

l Communal bathrooms and toilets were “visibly dirty”